Customer Experience News & Trends

Road to Modern Customer Service: Mapping the Journey Ahead

The greatest challenge today for customer-service and support organizations is making sure that they can see and serve customers across all engagement channels, including traditional and new channels. Organizations are evolving from dated, cost-hindered, reactive lines of business to strategic modern organizations that are at the forefront of a unified experience strategy. This evolution contributes to the growth and profitability of the organization by attracting new customers while ensuring existing customers remain satisfied.  Oracle developed the Oracle Roadmap to Modern Customer Service framework to help you navigate this journey with logical and easily traceable phases of maturity for you to achieve the ultimate customer delivery experience. Download this whitepaper to learn more.

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