Customer Experience News & Trends

Reducing opt-outs while gaining trust

Worried that a prominent opt-out link in an e-mail may encourage more prospects to unsubscribe? Don’t be.

It actually encourages readers to stay.

Many companies make the opt-out link hard to find by using small font and placing it at the bottom of the message.

But that only builds distrust, said Google’s analytics evangelist Avinash Kaushik in a recent report.

His tests found that a clearly-stated, prominent unsubscribe buttons result in the fewest opt-outs.

Plus, customers will trust your company more when they see it’s easy to stop your e-mail, said Kaushik.

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