While you count down the days to a new year, you can count on these top 10 lists from Customer Experience Insight to help make sales and service better in 2017. They’re chock full of tips worth sharing with anyone who has a hand in the customer experience.
These lists offer insights on what matters most in the customer experience today. Plus, quick tools to help you kick off another year focused on customers.
Here are our most-used lists from the past 12 months:
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11 phrases that have no place in customer conversations. What you say to customers leaves a lasting impression. That’s why it’s important to choose your words carefully.
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15 great ways to reward customers for their loyalty this year. Most customers come and go. Then there are those who are loyal to the end. They deserve to be rewarded.
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The No. 1 reason why customers stay or leave. Customers are bombarded with more attractive offers. They see better deals, prices, quality and service. Yet those are not the factors that cause them to switch.
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The 11 best things to say to customers. For everything that can go wrong in a customer conversation, a whole lot more can go right. And when employees say the right thing, they set the stage for great experiences.
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19 ways to sell more to existing customers. Salespeople who stay focused on the needs of customers are less likely to be unseated by special deals offered by competitors.
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7 examples of body language that destroy sales. When it comes to communication, body language is just as important as the words you speak. And poor body language will cost you sales.
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10 top-notch prospecting techniques for sales pros. It’s imperative to keep the pipeline filled with prospects. So the prospecting process needs to occupy a primary place in the list of priorities for sales success.
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7 deadly sins of customer service. Customers only need one reason to walk away. But businesses sometimes unknowingly give customers a lot of reasons — often called the “7 Sins of Service.”
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Customers want more: 5 new expectations you must meet now. Customer expectations have evolved over time, but never as rapidly as they have in the past couple of years. We can thank (or blame) technology for most of these new customer expectations.
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22 things you should never say to customers. No matter how you communicate with customers, you want to avoid these words.
