Customer Experience News & Trends

Need seasonal help? Try this group

If you need seasonal help, or an extra hand to get you through a few busy times each year, these are the people you want to target.


Only about a third of people who are about to retire want to quit work entirely, a Robert Half Management Resources survey found. Instead, they want part-time work.

Contact center work might be a perfect fit for employees already in your organization. They have in-depth knowledge of how things work, so customer service training could be shortened.

One way to attract more retirees: Offer as much flexibility as possible. While they want to work part-time, they don’t want to be tied down too much.

Subscribe Today

Get the latest customer experience news and insights delivered to your inbox.