Customer Experience News & Trends

Meet Customers in Their Moments of Truth and Deliver Outstanding Service

Nothing rankles customers more than inflexible systems that cannot support a customer moment of truth. New tools for self-service, chat, analytics, multi-channel or omni-channel delivery are valuable additions to the service arsenal. But as is often the case, a new solution involves both new technology and better approaches to using it. This Beagle Research executive white paper examines the pairing of new technologies with new customer-oriented approaches.

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