Customer Experience News & Trends

One way to make every customer feel at ease

Use five minutes before picking the phone lines to do this and you can make almost any customer feel at ease.

Practice some vocal warm-ups.

A few minutes of practicing repetitive sounds can help most agents improve their speech. The exercises warm the vocal cords, leaving agents with fresh, calm and controlled voices.

The right voice can calm upset customers, ease the mind of concerned customers and build confidence in leery customers.

Experts at suggest trying several exercises in the five minutes that might include tongue twisters and repetitive vowel sounds. Click here for seven different exercises.

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