Customer Experience News & Trends

Is your contact center job hot or not?

You’re work is important to customers, but is it important to the economy as a whole?

You bet. In fact, customer service is the seventh most popular profession in the United States. Almost 2.2 million people help customers from call centers at an average salary of $32,000, according to data from the Bureau of Labor Statistics.

These numbers don’t even include other top 15 professions that require customer service skills – such as retail clerks, wait staff and nursing.

With the importance of the contact center and customer service professionals growing, this research might help you get more support for the resources you need. When it’s time to make requests to your company executives, include statistics and the return on investment for the resources you need.

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