Customer Experience News & Trends

If you make decisions in the contact center, you probably need this guide

Very few decisions in a contact center are cut and dry. This guide can help leaders make the smartest decisions.

ContactBabel, an analyst firm, recently released its annual US Contact Center Decision-Makers’ Guide, based on contact center research and interviews with leaders.

The 300+ page report takes an in-depth look at best practices and emerging trends in contact center analytics, staffing, scripting, customer satisfaction, training and coaching.

The free report also gives concrete direction and solutions on six of the biggest hot buttons in the contact center industry:

  • Improving quality and performance
  • Maximizing efficiency and agent optimization
  • New media and the customer of the future
  • Increasing profitability
  • HR management, and
  • Strategic directions.

Subscribe Today

Get the latest customer experience news and insights delivered to your inbox.