Customer Experience News & Trends

How many new customers will give up if you don’t answer the first time?

If you don’t answer, how many new customers will never try again?

It’s scary but true, according to research in TheSocialCustomer. Almost half of potential customers won’t try to call again if you fail to answer or drop their call.

They’ll abandon their plans to find out more about you, buy something or schedule a service. And then they’ll find another supplier.

How can you answer more calls before customers abandon them? Automated answering helps, but good workforce management ensures enough agents are on staff to handle call volume.

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