Contact center leaders: Think you’re inspirational? Find out what agents think.
About 80% of managers give themselves a 7 on a 10-point scale describing how inspiring they are, a Global Institute of Inspiration study found.
Agents don’t see it that way. On the flip side, 65% of employees say they’re not inspired by the boss!
Inspiration may not come natural to all leaders, but its necessary to motivate. So try these three tips to inspire your agents.
- Share positive customer feedback regularly. Convey their honest, kind words, and you need not say anything more.
- Post an inspirational quote daily on a white board. Invite agents to add their thoughts and appropriate quotes.
- Be enthusiastic when you talk about changes and improvements. They’ll catch the attitude.
