You might be able to stop spending so much on motivation. Here’s why:
Employees like the same stuff that makes kids happy: small awards, lots of praise and frequent recognition.
It’s not just contact center professionals. Globoforce researchers found even the highest earners are motivated by a few hundred bucks, sincere praise and a simple thank-you – especially if it comes as a surprise.
Three keys to rewards that motivate:
- Make sure 80% to 90% of employees get some reward every year – not because everyone is a winner; because everyone deserves recognition if just for doing the job right.
- Don’t go crazy with the cash. Globoforce found a $110 prize is significant to any employee.
- Make it frequent. Some studies suggest at least 5% of employees should be awarded weekly.
