Before you schedule another training session or important meeting, consider the least and most productive times of the day for employees.
According to a survey by Accountemps, if you need a lot accomplished, schedule it for late morning. If you want to charge up a team with a morale building session, late afternoon may be best.
When asked what their least productive time of day is, employees said:
- 8-10 a.m. (17%)
- 10 a.m.-noon (2%)
- noon-2 p.m. (29%)
- 2-4 p.m. (15%)
- 4-6 p.m. (33%)
- don’t know (4%)
So it’s probably best to keep contact center agents at their desks and doing what they do best during those key hours (8 a.m. to noon and 2-4 p.m.) Schedule activities to boost morale or other busy work during the hours they’re less focused.
