Customer Experience News & Trends

Here’s the least productive time of day – and how you can work around it

Before you schedule another training session or important meeting, consider the least and most productive times of the day for employees.

According to a survey by Accountemps, if you need a lot accomplished, schedule it for late morning. If you want to charge up a team with a morale building session, late afternoon may be best.

When asked what their least productive time of day is, employees said:

  • 8-10 a.m. (17%)
  • 10 a.m.-noon (2%)
  • noon-2 p.m. (29%)
  • 2-4 p.m. (15%)
  • 4-6 p.m. (33%)
  • don’t know (4%)

So it’s probably best to keep contact center agents at their desks and doing what they do best during those key hours (8 a.m. to noon and 2-4 p.m.) Schedule activities to boost morale or other busy work during the hours they’re less focused.

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