No budget, no motivation? Not true. Here are three ways to motivate agents even when money’s tight.
Try any of these tactics, recommended by customer service consultant Mary Sandro:
- Get excited. Good morale breeds motivation. Find what’s positive about work, customers and your company and share that vibe.
- Measure something. You don’t have to be in the heat of the busy season or plan a performance contest to get people to care about what gets done. Have an informal count of something (from silly to serious) almost every day, and reward a pass-along trophy to a winner.
- Share. Work with the C-level or Sales on a way for contact center agents to sell and be rewarded for it. If they’re given an incentive (a bigger paycheck), they’ll help increase company profits – and make lean times pass.
