What does it take to keep Millennials happy at work — flexibility, more money, relaxed environment … or maybe none of these.
Turns out today’s youngest contact center workers want what most veteran employees want, according to a study from UNC’s Kenan-Flagler Business School.
When asked what job factors mattered most to them, Millennials said:
- meaningful work (30%)
- high pay (28%), and
- sense of accomplishment (25%)
Here’s how to deliver on those major factors:
- Meaningful work. Make sure agents understand how your company works, and where their contributions fit into operations. Explain who benefits — which co-workers, customers and departments.
- High pay. You must offer benefits that meet or exceed other local industry’s compensation or you won’t be able to compete for the best talent.
- Sense of accomplishment. Regularly recognize and reward contributions. Review goals, set higher standards and consistently show agents how their accomplishments help the company, customers and department succeed.
