Customer Experience News & Trends

How to help your remote CX team excel

Whether your CX team is side-by-side and socially distanced or working remotely, you want them to do the best job possible for customers.    

On-site, CX leaders can keep a closer eye on performance than if the team is spread out between homes. But that doesn’t mean the customer experience has to suffer.

Experts at Theorem pulled together details in an infographic on what’s working – and what isn’t – in remote work.

Here’s what they found.



5 Essential Strategies for Managing a Multi-Generational Workforce in Your Contact Center

Take a couple minutes today and simply look out onto the production floor of your contact center. Chances are pretty great that you are seeing a diverse group of people that span across several generations.  Read more!

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