Some customers want to talk and talk and talk … and you need to move on. Here are a few options for doing it tactfully.
Any one of these lines will wrap up the conversation without offending customers:
- “I’m sorry to interrupt. My next appointment is waiting.”
- “I have just two more minutes to discuss this. What’s the number one issue I can focus on for you right now?”
- “I have some other customers waiting. I think we can wrap up at this point.”
- “We’ve certainly covered a lot. I think we’re OK to wrap it up now.”
