Customer Experience News & Trends

Customer won’t shut up? Tactful ways to stop a never-ending conversation

Some customers want to talk and talk and talk … and you need to move on. Here are a few options for doing it tactfully.

Any one of these lines will wrap up the conversation without offending customers:

  • “I’m sorry to interrupt. My next appointment is waiting.”
  • “I have just two more minutes to discuss this. What’s the number one issue I can focus on for you right now?”
  • “I have some other customers waiting. I think we can wrap up at this point.”
  • “We’ve certainly covered a lot. I think we’re OK to wrap it up now.”

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