Customer Experience News & Trends

Customer Journey Maps and Buyer Personas: The Modern Tool Kit for Marketing

Today’s buyers have more ways to interact with businesses than ever, but this doesn’t always translate to a positive customer experience. The complex nature of today’s buyer journey, with more touch points across multiple channels, can make enhancing the experience challenging. In this white paper, discover how customer journey maps and buyer persona marketing can facilitate your contacts’ purchase decisions and improve the customer experience.

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