Customer Experience News & Trends

21 of the craziest customer service requests ever

Anyone who’s had a hand in the customer experience has heard an odd customer question or request – and managed to keep a straight face, answering it as professionally as possible. Well, you don’t have to keep a straight face when you read these off-kilter requests and questions. 

Of course, in most cases, customers don’t mean to ask the obscure. What they actually want just comes out wrong.

In their words

We’ve pulled 21 seemingly silly questions from a variety of print and online resources. Enjoy.

  1. To a grocery store clerk: “Where are your vegan apples?
  2. To a hostess: “What’s the weather like on the patio?”
  3. To a waiter: “Now, the baked potato, what is that?”
  4. To a convenience store clerk: “What would you do if I robbed you?”
  5. To a technician: “If I install 32 bits Window twice, will it become 64 bit?”
  6. To a waitress at a diner: “Is the bacon chicken or beef?”
  7. To a movie theater attendant: “What comes with your large popcorn, large drink combo?”
  8. To a zookeeper referring to a black bear: “That polar bear is filthy. Why don’t you clean it?”
  9. To an information technology pro: “What time does the Internet shut down?”
  10. To a waiter at a pancake house: “Can I get the never-ending pancakes to go?”
  11. To a book store clerk: “Do you have the Bible here? The one that Jesus wrote?”
  12. To a jeweler: “Can you combine these two diamonds into one for me?”
  13. To a pet shop owner: “Can I return this hamster? It’s neither friendly or cuddly.”
  14. To a travel agent: “The picture in the brochure showed it was sunny. Why is it raining?”
  15. To a pizza shop clerk: “How much do your $5 pizzas cost?”
  16. To a lawn care provider: “Do you come to my house to mow the grass?”
  17. To a Christmas tree farm attendant: “So what are these trees made of?”
  18. To an accountant: “Can I claim my wife as a dependent? What good is it being married if you can’t get a tax deduction for her?”
  19. To an amusement park attendant: “So you’re telling me that just because my ticket says it is non-refundable, I can’t get my money back?”
  20. To a bus driver: “Do you know where this bus goes?”
  21. To a fast food drive-thru employee: “Can I get my order to go?”

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  • Deb Matthews

    Hmmm – not sure this was a good use of time. An article which makes fun of customers and their questions. One of the best lessons I ever learned was from a customer who said her toilet didn’t flush after my technician was there. He spent most of his time on the roof and a few minutes in her living room making sure that her on air TV service was working – he did NOT use the bathroom. She was exactly correct – her toilet wouldn’t flush after my tech left. So…silly statement/questions from customers can teach everyone something. To make fun or them is not a very good way to approach things or fill up space in an email. Just my opinion.

  • Dan Acker

    In my opinion its a great way to share some of the odd things we hear everyday from customers. It’s not making fun of them, its sharing a good laugh with customer service professionals that field those questions. You can’t laugh at them while on the phone or while your right in front of them, its not polite or professional, but they are the customers that make our customer service jobs interesting. Thanks for posting it.