Even seasoned contact center leaders need training from time to time. This training may earn you a raise.
Contact center professionals can now become accredited in their profession – a credential that wasn’t available a generation ago.
The International Customer Management Institute (IMCI) just created a new generation of CIAC Certification. The Call Center Industry Advisory Council (CIAC) an international group of practitioners and industry experts, focused on role-specific knowledge, skills and competencies to create training and testing to certify contact center professionals.
It’s helping leaders navigate complex technology, increasing customer demand and personnel issues, says Lisa Minear, a CIAC-Certified Operations Manager at the American Automobile Association.
