Customer Experience News & Trends

Customers love companies that support causes: 3 ways to go greener

You’re providing a great customer experience. Now it might be time to make it a greener customer experience. Here are three ways your company can save money and the environment.

The cost savings are quick-to-realize and nearly everyone in your company can do something to make it more cost- and environmentally friendly.

What you can do

Here are some of the top ways to be green and the money those efforts can save, according to

  • Set computers to hibernate after 30 minutes of inactivity. Also, set monitors to sleep after as few as five or as many as 20 minutes. These actions can save as much as $178 per employee per year. It’s perfect for a contact center where employees routinely get up to do follow-up work or reps share stations and there’s downtime between shifts.
  • Replace traditional light bulbs with energy-efficient, compact fluorescent bulbs to generate a savings of $125 per employee annually. Even better, equip rooms with less traffic, such as conference and break rooms, with motion detectors that turn the lights off when they’re not needed.
  • Reuse paper by cutting it for notes (rather than using sticky note pads), printing on both sides. Also, amp up digital documenting. These steps will reduce paper use in the office by 50%. You’ll see savings of about $160 per employee.
  • Set the thermostat to 68 instead of 72 in the fall and winter. And keep it at 74, rather than 68, during the summer. You’ll see a savings of about $85 per employee. Remind them to keep a sweater at their desks to avoid temperature complaints — or, better yet, provide them with a company branded sweater.

5 Essential Strategies for Managing a Multi-Generational Workforce in Your Contact Center

Take a couple minutes today and simply look out onto the production floor of your contact center. Chances are pretty great that you are seeing a diverse group of people that span across several generations.  Read more!

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