Customer Experience News & Trends

Commander in chief says Service must improve now

When this guy tells you to improve Service, you better listen.

The deadline is today for most federal agencies to submit a plan to improve customer service.

Their boss – that’s commander in chief, President Barack Obama – issued an executive order several months ago, requiring them to use technology and best practices from the private sector to make taxpayers happier with the help they get.

As federal agencies spiff up their Service, customer expectation may rise. Be ready by letting your customers know what to expect. Regularly post, publish and highlight wait times for all the channels they use to contact you.

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