Customer Experience News & Trends

6 costly blunders when communicating with customers

There’s one problem at the root of most customer issues: miscommunication. Eliminate many of the missteps in communication, and you can improve customer experiences.

6 ways to build a customer service culture that rocks

If you’re going to build a customer service culture, you might as well build one that rocks.

3 proven ways to connect with younger customers

If you struggle to connect with younger, tech-savvy customers, here’s help.

11 phrases that have no place in customer conversations

What you say to customers leaves a lasting impression of you and your company. That’s why it’s important to choose your words carefully.

4 unique ways to engage customers

Many companies turn to innovation and automation to improve the customer experience. But there’s a better route to take.

6 customer service skills everyone needs (yes, everyone)

Your front-line customer service pros could probably teach every one of your employees a thing or two – and now, they actually should.

8 fast and sincere ways to thank your customers

Customers give you their business throughout the year — and, yes, you probably thank them during transactions. But recognizing their loyalty in a special way will help you build goodwill for the coming year. 

16 Customer Service Week ideas to pull your celebration together

The customer experience, and everyone involved in making it happen, are all about to get their due. Are you ready to celebrate National Customer Service Week? We have ideas to pull it all together now.

9 things you should never say to angry customers

The right words can sooth an angry customer and settle a tense situation. The wrong words (these words) will fuel the fire and damage customer relationships. 

6 things driving your customers crazy

What drives customers crazy?