There’s one good thing about acts of bad customer service: People who care about the customer experience (like you!) can…Click to continue
Popular Social Media Articles
If your business isn’t offering some kind of customer service via social media, you’re missing the boat. Research now proves the benefits are lasting and profitable — and who wouldn’t want in on that?
We write a lot about customers’ increasing appetite for social media. How can you possibly fill that hunger? Here are 22 ideas.