Customer Experience News & Trends

Sales Presentations

Before achieving a successful close to a sale, there needs to be a successful sales presentation. Whether conducted in person or over the phone, there are several best practices for sales presentations that salespeople should follow in order to ensure their prospects stay interested in the product or service they’re selling.

How to prepare for face-to-face customer conversations

Some things in business are crystal clear. One of them is that people will not buy unless they believe they’ll get what they want and avoid what they don’t want. You become indispensable to your customer when you demonstrate that you both understand his or her problems and goals — and have the ability to help with them. 

15 tips customers are getting about negotiating with you

Purchasing managers are being given the following tips on how they can get a better price in negotiations. This information can help you determine how to better approach customer communications and sales. 

How to read customers accurately: Best practices

“Most people do not listen with the intent to understand; they listen with the intent to reply.” 

5 customer presentation rules that lose sales

“Remain detached during the presentation,” “Visualize your audience sitting in their underwear,” and “Pretend that mistakes don’t happen” — these are all good examples of archaic rules that should be broken. 

Get better at listening to customers: 10 ways

The single biggest complaint of customers is that salespeople talk too much and don’t listen enough. Poor salespeople dominate the talking, while successful salespeople dominate the listening. 

7 examples of body language that destroy sales

When it comes to communication, body language is just as important as the words you speak. And poor body language will cost you sales, no matter how great your pitch is.

5 sales presentation sins

Here are five sins that will undermine presentations to customers:

Some sales strategies no longer work on customers

Traditional selling principles may no longer be effective in today’s business climate, which demands creativity and change. 

How to say less and still build more sales

Today’s constant barrage of information may leave prospects and customers bewildered and exhausted. According to a study at the University of California, the average American consumes 100,500 words on an average day. 

Imperfections make you more authentic: Here’s how

Your imperfections during a presentation with customers make you more authentic and credible. Being nervous when you present is common and you can turn it to your advantage.