Why you need customer advocates – and how to make advocacy work
Advocates love your company and what you do. They’re your cheerleaders, and they’re probably ready to tell others about it.…Click to continue
Customer Experience News & Trends
Advocates love your company and what you do. They’re your cheerleaders, and they’re probably ready to tell others about it.…Click to continue
Someone contacts your company requesting info about your product or service. What comes next is crucial to turning an inquiry into a sale.
Getting some phone time with busy people is a challenge. The challenge is a bit less daunting if you know the right times to reach out.
You need to persuade, comfort and even motivate customers every day. Choose the right words, and you can accomplish that … and more.
If you can crack these three tough nuts, you’ll be a step ahead of the competitors who probably gave up long ago.
We write a lot about customers’ increasing appetite for social media. How can you possibly fill that hunger? Here are 22 ideas.
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Michele's a journalist with decades of experience working for local and national… MORE
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