Why you need customer advocates – and how to make advocacy work
Advocates love your company and what you do. They’re your cheerleaders, and they’re probably ready to tell others about it.…Click to continue
Customer Experience News & Trends
Advocates love your company and what you do. They’re your cheerleaders, and they’re probably ready to tell others about it.…Click to continue
We write a lot about customers’ increasing appetite for social media. How can you possibly fill that hunger? Here are 22 ideas.
It’s exciting when your company comes up with a new product or service. But it may not be as easy to get customers or prospects to share that enthusiasm and buy.
Someone contacts your company requesting info about your product or service. What comes next is crucial to turning an inquiry into a sale.
One of the key issues today is taking business away from the competition. What’s true for you is also true for your competitors.
Effective after-sales service is not a slogan, advertising program, a button that everyone wears, or a banner touting a “we care attitude.” It is a mindset that good salespeople develop to improve customer satisfaction and retention.
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Michele's a journalist with decades of experience working for local and national… MORE
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