16 unbelievable sacrifices your employees will make for 10% raise
When employees are happier, customers tend to be happier. And the key to employee happiness is usually their wallets. So…Click to continue
New Research
Popular New Research Articles
Why customers buy & why they don’t: The latest research reveals …
Companies increase their chances of closing sales by understanding their customers’ buying processes and the major factors that affect buying decisions. But it’s equally important for them to avoid the mistakes that most customers find objectionable.
7 illnesses every contact center agent faces
Contact center work is stressful and can be dangerous to your health. Here are the top seven illnesses found in contact centers and how you can avoid them:
Prospects and customers want different things
“The best way to sell prospects is to treat them the same way you treat your customers now.” Some salespeople hear that message so frequently they consider it a basic selling rule. But it’s a major mistake.
The 4 top reasons customers are unhappy
Customers don’t even wait to become unhappy these days. They often contact you already in a tizzy.
7 phrases that improve the customer experience
There’s one great, predictable way to keep customers loyal, and this is it:
