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Since the days soda machines and salad bars were invented, self-service has been embraced. But your customers want more than to…Click to continue
New Research
Popular New Research Articles
Why customers buy & why they don’t: The latest research reveals …
Companies increase their chances of closing sales by understanding their customers’ buying processes and the major factors that affect buying decisions. But it’s equally important for them to avoid the mistakes that most customers find objectionable.
12 best practices in social media customer service
If your business isn’t offering some kind of customer service via social media, you’re missing the boat. Research now proves the benefits are lasting and profitable — and who wouldn’t want in on that?
The 4 top reasons customers are unhappy
Customers don’t even wait to become unhappy these days. They often contact you already in a tizzy.
6 things customers care about most – and how to deliver on all fronts
Here’s what really matters to today’s customers — and how you can deliver it all.
Prospects and customers want different things
“The best way to sell prospects is to treat them the same way you treat your customers now.” Some salespeople hear that message so frequently they consider it a basic selling rule. But it’s a major mistake.
