6 ways service pros can help customers buy smarter
Customers can get more information than ever on their own about you and your products. But that doesn’t mean they…Click to continue
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Why customers buy & why they don’t: The latest research reveals …
Companies increase their chances of closing sales by understanding their customers’ buying processes and the major factors that affect buying decisions. But it’s equally important for them to avoid the mistakes that most customers find objectionable.
7 illnesses every contact center agent faces
Contact center work is stressful and can be dangerous to your health. Here are the top seven illnesses found in contact centers and how you can avoid them:
6 things customers care about most – and how to deliver on all fronts
Here’s what really matters to today’s customers — and how you can deliver it all.
7 phrases that improve the customer experience
There’s one great, predictable way to keep customers loyal, and this is it:
