What customers actually want to hear when they’re on hold
Customers don’t like waiting. But some things make the wait tolerable. Other things make it miserable. Which are you giving…Click to continue
New Research
Popular New Research Articles
Customer satisfaction at a standstill: Ways to give it a boost (infographic)
Customers love self-service — until they don’t. So when they need more serious help, and contact your people, their expectations rise. Are those new expectations being met?
Why customers buy & why they don’t: The latest research reveals …
Companies increase their chances of closing sales by understanding their customers’ buying processes and the major factors that affect buying decisions. But it’s equally important for them to avoid the mistakes that most customers find objectionable.
12 best practices in social media customer service
If your business isn’t offering some kind of customer service via social media, you’re missing the boat. Research now proves the benefits are lasting and profitable — and who wouldn’t want in on that?
The 4 top reasons customers are unhappy
Customers don’t even wait to become unhappy these days. They often contact you already in a tizzy.
Are you offering too much customer service? Best way to find out
Most companies feel compelled to be everywhere and everything when it comes to customer service. But there’s a breaking point at which too much service turns bad.
