The state of service: What leaders do to fix inconsistencies
Sometimes front-line customer service pros are overwhelmed. Sometimes they’re under-whelmed. And that can make for an inconsistent customer experience, according…Click to continue
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Why customers buy & why they don’t: The latest research reveals …
Companies increase their chances of closing sales by understanding their customers’ buying processes and the major factors that affect buying decisions. But it’s equally important for them to avoid the mistakes that most customers find objectionable.
7 illnesses every contact center agent faces
Contact center work is stressful and can be dangerous to your health. Here are the top seven illnesses found in contact centers and how you can avoid them:
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Here’s what really matters to today’s customers — and how you can deliver it all.
The 4 top reasons customers are unhappy
Customers don’t even wait to become unhappy these days. They often contact you already in a tizzy.
