Customer Experience News & Trends

15 words customers hate to see and hear

Using the wrong words will ruin the experience anywhere along the customer journey.

4 ways to make one-on-one customer service as good as it can be

Could the best way to win over customers be the old-fashioned way? Here’s one company that proves personal, one-on-one customer service — not the high-tech, low-touch kind — is still the champ.

What millennials really want — and 5 ways to deliver

Millennials have incredible buying power — and you can win their business and loyalty through customer service. Here are five ways to build a customer experience that impresses them.

16 unbelievable sacrifices your employees will make for 10% raise

When employees are happier, customers tend to be happier. And the key to employee happiness is usually their wallets. So here are some colorful examples of just how badly employees want to make a little more money. 

7 ways to improve your customer service reputation

Is your company’s reputation for great customer service really important? Only if you want to boost sales. 

Solve customer problems and make more sales

The best salespeople don’t try to solve problems for customers. Instead, they solve problems with customers. 

4 dumb rules that hurt the customer experience

Here’s a fast way to improve the customer experience. Break the following rules!

6 tips to follow before a negotiation begins

How can you expect to get to “yes” in negotiations if you haven’t gotten to “yes” with yourself prior to the negotiation? Saying “yes” to yourself with compassion has to come before negotiating with customers. 

What’s more important — your work or your charm?

Is creating a great customer experience more about how you make them feel than what you actually do?

4 ways to find out what your customers want

Some businesses base their selling efforts on guesswork and intuition. But those who are the most successful develop in-depth knowledge about customers and tailor their selling efforts to address customers’ needs and goals.