11 ways to show customers love and gratitude
There’s no time like now to show customers love and gratitude. Here are 11 ways to make it special. Any…Click to continue
Customer Experience News & Trends
There’s no time like now to show customers love and gratitude. Here are 11 ways to make it special. Any…Click to continue
Selling is similar to gambling in many ways. Success in both business and gambling requires good information, steely nerves, patience and the ability to stay cool.
An upset customer has your ear, and now he expects you to respond. What you say (or write) will make or break the experience. Do you know what to do?
Here’s the good news: For everything that can go wrong in a customer conversation, a whole lot more can go right.
Customers only need one reason to get upset and walk away. Unfortunately, businesses provide them with a lot of these reasons.
Customer commitment could be compared to beauty — only skin deep. Fortunately, you can build a stronger relationship and loyalty from there.
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Michele's a journalist with decades of experience working for local and national… MORE
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