Researchers say you purposely make customer service bad!
Hold on tight, customer experience professionals: New research says you purposely give bad customer service. And it may be right!Click to continue
In this week's e-newsletter
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19 ways to sell more to existing customers
Customers are feeling pressure to get more done with less, so many of them are reducing the number of companies they do business with. At the same time, companies are urging their salespeople to increase sales to present customers.
23 of the best things to say to an angry customer
An upset customer has your ear, and now he expects you to respond. What you say (or write) will make or break the experience. Do you know what to do?
How to manage customer expectations – even when they’re unreasonable
Customers often expect more than you can do. Fortunately, it’s possible to manage their expectations, deliver what you can and keep them happy.
7 writing skills you’ll need to please customers
Get ready to write! Customers will increasingly type, not call, in the coming years.
Customers want more: 5 new expectations you must meet now
Customer expectations are rising faster than steroid use in Major League Baseball (MLB) – and companies are responding even slower than the MLB. Wait much longer to meet customers’ new expectations and your company may see its reputation tarnished, too.
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