Customer Experience News & Trends

Compare Free Price Quotes on Call Center Services

Using a call center service is one effective way to improve customer service for your business, and finding the best call center is one of the most important decisions you’ll make – one that can greatly impact your level of customer service and, as a result, your profitability. Shopping for your call center is not […] [MORE]

Best Practices for Contact Center Knowledge Transfer

In procuring an outsourced contact center partner, you’ve gone through the RFP process, you’ve made the site visit, you’ve narrowed down your decision, and, finally, you’ve signed the contract to make your choice official. The job of procurement might be done, but everything else is just getting started. Unless you want to throw your outsourcer […] [MORE]

A Guide for Optimizing Your Webpages and Better Serving Your Customers

Three of MECLABS Institute’s 10 patented heuristics are examined in this step-by-step guide to assessing and improving your ads, emails and website funnels. This 22-page guide will not only give you the tactical tools and detailed examples to optimize your campaigns, but also provide a process and deeper way of thinking to support your experimentation […] [MORE]

The Essentials of Marketing – September 2017 Kit

The Essentials of Marketing – September 2017 Kit brings together the latest in information, coverage of important developments, and expert commentary to help with your Marketing related decisions. Learn more! 

10 KPIs That Affect Customer Satisfaction with Call Center Service

The single most important factor in determining a customer’s level of satisfaction with a company is their interaction with the call center. In this eBook, receive a list of 10 KPIs that affect customer satisfaction, based on a recent study conducted with 512 call centers from 6 different industries. Learn more!  

37 Techniques to Achieve Excellent Customer Service

Excellent customer support is essential for any business. Many are turning to phone support as the most effective way for developing personalized and real-time connections and solutions for their customers. Download this eBook to find out to learn 37 techniques that will help you retain and engage your customers. Learn more! 

5 Tips for Hiring a Great Customer Support Team

The customer experience is one of the most important (if not THE most important) factors in business success. While every employee is responsible for customer service, and should take a customer-first approach, your customer service reps have the greatest amount of, and the most ongoing contact with your customers on a day-to-day basis. So the […] [MORE]

Which Comes First: The Contact Center Site Visit or the RFP?

At the end of the day, finding the best-fit partner for your outsourced contact center is paramount to success. Before you sign that contract, due diligence is required to make sure it’s the right fit. The contact center RFP is essential, of course, but the contact center site visit is invaluable. The question is, which […] [MORE]

Keep Them Coming Back: Your Guide to Building Customer Loyalty with Analytics

In this eBook, we provide the latest research on customer loyalty, along with a three-pronged approach for securing it. You’ll learn how to get better insights about your customers and win them over with laser-focused personalized marketing. Whether you have 10 customers or 10,000, this eBook will show you how to deepen customer engagement and […] [MORE]

Forbes Insights: Data Elevates the Customer Experience

Delivering exceptional customer experiences has become a key differentiator for top organizations today. Now you can see where your peers and competitors stand in the new Forbes Insights report Data Elevates the Customer Experience. This report is a comprehensive follow-up to an October 2015 preliminary pulse survey conducted among 105 executives of large global organizations. […] [MORE]