Customer Experience News & Trends

Customer Experience

Customer experience is the sum of all interactions a customer has with a single business over the duration of the customer/business relationship. To gain and keep customers, companies need to provide outstanding experiences across all facets of that relationship – including via sales, marketing and customer service interactions.

Top competitive advantage: Your customer experience

Anything you do to improve the customer experience could be the most profitable step you take in the coming year, according to recent research. 

5 ways to boost morale, performance in a contact center

The best customer service comes from people who are excited to work and happy to help. Here’s how you can motivate the people who work with customers.

Top 11 customer service tips that will never fail you

As much as customer service has evolved, some of the most basic practices are still the most powerful.

5 intelligent ways to handle irate customers

Irate customers can trigger some angst in the people trying to help them. When those volatile situations come your way, here are five clever strategies for handling them.

Hire people customers will love: 4 proven tactics

Good customers like your products and services. Better customers like your company. But the best, most loyal customers love your people. Do you hire people your customers will love?

3 keys to putting the personal touch back in customer service

Self-service just might be overrated. In fact, the late comedian George Carlin predicted the kind of experience it would lead to:

4 ways to make one-on-one customer service as good as it can be

Could the best way to win over customers be the old-fashioned way? Here’s one company that proves personal, one-on-one customer service — not the high-tech, low-touch kind — is still the champ.

What millennials really want — and 5 ways to deliver

Millennials have incredible buying power — and you can win their business and loyalty through customer service. Here are five ways to build a customer experience that impresses them.

7 ways to improve your customer service reputation

Is your company’s reputation for great customer service really important? Only if you want to boost sales. 

4 dumb rules that hurt the customer experience

Here’s a fast way to improve the customer experience. Break the following rules!

5 Essential Strategies for Managing a Multi-Generational Workforce in Your Contact Center

Take a couple minutes today and simply look out onto the production floor of your contact center. Chances are pretty great that you are seeing a diverse group of people that span across several generations.  Read more!