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Customer experience is the sum of all interactions a customer has with a single business over the duration of the customer/business relationship. To gain and keep customers, companies need to provide outstanding experiences across all facets of that relationship – including via sales, marketing and customer service interactions.

What millennials really want — and 5 ways to deliver

by May 8, 2018 Comments (0)

Millennials have incredible buying power — and you can win their business and loyalty through customer service. Here are five ways to build a customer experience that impresses them.

7 ways to improve your customer service reputation

by May 3, 2018 Comments (1)

Is your company’s reputation for great customer service really important? Only if you want to boost sales. 

4 dumb rules that hurt the customer experience

by April 27, 2018 Comments (0)

Here’s a fast way to improve the customer experience. Break the following rules!

What’s more important — your work or your charm?

by April 24, 2018 Comments (0)

Is creating a great customer experience more about how you make them feel than what you actually do?

Proven strategies to create long-term customer relationships, loyalty

by April 19, 2018 Comments (0)

Successful companies spend time with their customers beyond the initial purchasing transaction, providing value and building engagement and alignment. They continue to learn what their customers need after closing the initial sale. 

7 deadly customer service sins

by April 12, 2018 Comments (1)

Customers only need one reason to get upset and walk away. Unfortunately, businesses provide them with a lot of these reasons.  They’re often called the “7 Sins of Service,” and many companies unknowingly let them happen.

5 things that will make you, and your company, memorable

by April 11, 2018 Comments (0)

Vacations, a game-winning home run, a romantic movie — those are what memories are made of this time of year. Customer service? Not so much — unless you follow this template.

17 of the nicest things you can say to customers

by April 9, 2018 Comments (1)

Good things happen when you give customers an outstanding experience. Just to name a few …

5 of the most difficult customers — and how to help them

by April 6, 2018 Comments (0)

Dealing with difficult customers is one thing. Actually helping them is the ideal thing. Here’s how to make it happen with five of the most difficult customers you’ll come across. 

Customers don’t want to repeat themselves: 4 ways to improve your staff’s listening skills

by April 4, 2018 Comments (0)

Customers want to tell you what they need. But they don’t want to tell you twice.

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5 Essential Strategies for Managing a Multi-Generational Workforce in Your Contact Center

Take a couple minutes today and simply look out onto the production floor of your contact center. Chances are pretty great that you are seeing a diverse group of people that span across several generations.  Read more!

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