Customer Experience News & Trends

Customer Experience

Customer experience is the sum of all interactions a customer has with a single business over the duration of the customer/business relationship. To gain and keep customers, companies need to provide outstanding experiences across all facets of that relationship – including via sales, marketing and customer service interactions.

What millennials really want — and 5 ways to deliver

Millennials have incredible buying power — and you can win their business and loyalty through customer service. Here are five ways to build a customer experience that impresses them.

7 ways to improve your customer service reputation

Is your company’s reputation for great customer service really important? Only if you want to boost sales. 

4 dumb rules that hurt the customer experience

Here’s a fast way to improve the customer experience. Break the following rules!

What’s more important — your work or your charm?

Is creating a great customer experience more about how you make them feel than what you actually do?

Proven strategies to create long-term customer relationships, loyalty

Successful companies spend time with their customers beyond the initial purchasing transaction, providing value and building engagement and alignment. They continue to learn what their customers need after closing the initial sale. 

7 deadly customer service sins

Customers only need one reason to get upset and walk away. Unfortunately, businesses provide them with a lot of these reasons.  They’re often called the “7 Sins of Service,” and many companies unknowingly let them happen.

5 things that will make you, and your company, memorable

Vacations, a game-winning home run, a romantic movie — those are what memories are made of this time of year. Customer service? Not so much — unless you follow this template.

17 of the nicest things you can say to customers

Good things happen when you give customers an outstanding experience. Just to name a few …

5 of the most difficult customers — and how to help them

Dealing with difficult customers is one thing. Actually helping them is the ideal thing. Here’s how to make it happen with five of the most difficult customers you’ll come across. 

Customers don’t want to repeat themselves: 4 ways to improve your staff’s listening skills

Customers want to tell you what they need. But they don’t want to tell you twice.

5 Essential Strategies for Managing a Multi-Generational Workforce in Your Contact Center

Take a couple minutes today and simply look out onto the production floor of your contact center. Chances are pretty great that you are seeing a diverse group of people that span across several generations.  Read more!