Why do so many customers contact you a second, third, fourth or more times? New research uncovered what’s behind the repeats and how you can curb them.
Customer Experience
Customer experience is the sum of all interactions a customer has with a single business over the duration of the customer/business relationship. To gain and keep customers, companies need to provide outstanding experiences across all facets of that relationship – including via sales, marketing and customer service interactions.
5 Essential Strategies for Managing a Multi-Generational Workforce in Your Contact Center
Take a couple minutes today and simply look out onto the production floor of your contact center. Chances are pretty great that you are seeing a diverse group of people that span across several generations. Read more!
