Customer Experience News & Trends

Customer Service

Customer service is the last link in the customer experience chain (marketing>sales>customer service) but is by no means the least important. Strong service after the sale is the biggest contributor to customer loyalty behind product quality and performance.

Hire people customers will love: 4 proven tactics

Good customers like your products and services. Better customers like your company. But the best, most loyal customers love your people. Do you hire people your customers will love?

3 keys to putting the personal touch back in customer service

Self-service just might be overrated. In fact, the late comedian George Carlin predicted the kind of experience it would lead to:

4 ways to make one-on-one customer service as good as it can be

Could the best way to win over customers be the old-fashioned way? Here’s one company that proves personal, one-on-one customer service — not the high-tech, low-touch kind — is still the champ.

What millennials really want — and 5 ways to deliver

Millennials have incredible buying power — and you can win their business and loyalty through customer service. Here are five ways to build a customer experience that impresses them.

7 ways to improve your customer service reputation

Is your company’s reputation for great customer service really important? Only if you want to boost sales. 

4 dumb rules that hurt the customer experience

Here’s a fast way to improve the customer experience. Break the following rules!

What’s more important — your work or your charm?

Is creating a great customer experience more about how you make them feel than what you actually do?

7 deadly customer service sins

Customers only need one reason to get upset and walk away. Unfortunately, businesses provide them with a lot of these reasons.  They’re often called the “7 Sins of Service,” and many companies unknowingly let them happen.

5 things that will make you, and your company, memorable

Vacations, a game-winning home run, a romantic movie — those are what memories are made of this time of year. Customer service? Not so much — unless you follow this template.

17 of the nicest things you can say to customers

Good things happen when you give customers an outstanding experience. Just to name a few …