Online reviews are more than a pat on the back or a testament to your customer experience. They can have…Click to continue
Popular Customer Service Articles
The best way to deal with a customer service problem is to prevent it from happening in the first place. A recent survey pinpointed the six leading causes of customer dissatisfaction.
Here’s the good news: For everything that can go wrong in a customer conversation, a whole lot more can go right.
The customer experience, and everyone involved in making it happen, are all about to get their due. Are you ready to celebrate National Customer Service Week? We have ideas to pull it all together now.
Customers only need one reason to get upset and walk away. Unfortunately, businesses provide them with a lot of these reasons. They’re often called the “7 Sins of Service,” and many companies unknowingly let them happen.
Customers often expect more than you can do. Fortunately, it’s possible to manage their expectations, deliver what you can and keep them happy.