There’s a social media marriage that probably needs a separation. The two parties almost always function better on their own.Click to continue
Popular Customer Service Articles
Whether you’ve been involved in the customer experience for a year or 25 years, you’ll find that some old-school practices will always be effective. Here are eight you’ll want to commit to memory.
Anyone who’s had a hand in the customer experience has heard an odd customer question or request – and managed to keep a straight face, answering it as professionally as possible. Well, you don’t have to keep a straight face …
The customer experience, and everyone involved in making it happen, are all about to get their due. Are you ready to celebrate National Customer Service Week? We have ideas to pull it all together now.
Here’s the good news: For everything that can go wrong in a customer conversation, a whole lot more can go right.