Despite all the communication options, customers still want to talk to you. Are you as prepared as they expect?Click to continue
Popular Customer Service Articles
The customer experience, and everyone involved in making it happen, are all about to get their due. Are you ready to celebrate National Customer Service Week? We have ideas to pull it all together now.
Here’s the good news: For everything that can go wrong in a customer conversation, a whole lot more can go right.
Customers only need one reason to get upset and walk away. Unfortunately, businesses provide them with a lot of these reasons. They’re often called the “7 Sins of Service,” and many companies unknowingly let them happen.
Customers often expect more than you can do. Fortunately, it’s possible to manage their expectations, deliver what you can and keep them happy.
If your business isn’t offering some kind of customer service via social media, you’re missing the boat. Research now proves the benefits are lasting and profitable — and who wouldn’t want in on that?