How to give a good response to a bad customer review
You got a bad review. Whether it was a fair assessment of the customer’s experience or not, you need to…Click to continue
Customer Relationship Management
Popular Customer Relationship Management Articles
23 of the best things to say to an angry customer
An upset customer has your ear, and now he expects you to respond. What you say (or write) will make or break the experience. Do you know what to do?
7 ways to show customers you really care
You can have the most efficient experience in the industry, but if customers don’t feel like you care about them, they won’t stay loyal. Here’s how the people who interact with customers can consistently show they care.
The problems with personalization – and how to avoid them
Personalization is the talk of the town in the customer experience industry. But it has its limits and drawbacks, new research shows.
7 tips to turn customer complaints into relationship-builders
Customer complaints can be an effective tool for strengthening a relationship.
Customers behaving badly: How to handle 4 tough situations
As hard as you work to make experiences great, some customers work harder to make them awful. Here are four real-life situations when customers behaved badly – plus effective tactics to handle them.
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