If you don’t have enough reasons to make customers happy, here’s one you can put at the top of your…Click to continue
Customer Relationship Management
Popular Customer Relationship Management Articles
An upset customer has your ear, and now he expects you to respond. What you say (or write) will make or break the experience. Do you know what to do?
You can have the most efficient experience in the industry, but if customers don’t feel like you care about them, they won’t stay loyal. Here’s how the people who interact with customers can consistently show they care.
If you aren’t using emotional connections to build customer loyalty, you’re wasting time, according to new research.
Business success today is dependent upon developing mutually beneficial relationships that create shared value, solve mutual problems, and get both salespeople and customers to a place of “we” rather than the usual “us vs. them” tug of war.