Customers’ patience with your communication has its limits. Here’s what takes them to the breaking point — that is the…Click to continue
Customer Relationship Management
Popular Customer Relationship Management Articles
If you aren’t using emotional connections to build customer loyalty, you’re wasting time, according to new research.
You can have the most efficient experience in the industry, but if customers don’t feel like you care about them, they won’t stay loyal. Here’s how the people who interact with customers can consistently show they care.
An upset customer has your ear, and now he expects you to respond. What you say (or write) will make or break the experience. Do you know what to do?
Business success today is dependent upon developing mutually beneficial relationships that create shared value, solve mutual problems, and get both salespeople and customers to a place of “we” rather than the usual “us vs. them” tug of war.
You hear customers’ words, but do you always process what they actually mean? Probably not if you commit any of these five listening mistakes that can stymie an otherwise good customer experience.