Most customers are reasonable human beings who treat the companies with which they do business with dignity and respect. Then…Click to continue
Customer Relationship Management
Popular Customer Relationship Management Articles
If you aren’t using emotional connections to build customer loyalty, you’re wasting time, according to new research.
You can have the most efficient experience in the industry, but if customers don’t feel like you care about them, they won’t stay loyal. Here’s how the people who interact with customers can consistently show they care.
Business success today is dependent upon developing mutually beneficial relationships that create shared value, solve mutual problems, and get both salespeople and customers to a place of “we” rather than the usual “us vs. them” tug of war.