Customer Experience News & Trends

Customer Loyalty

It’s far cheaper to retain customers than it is to find new ones. Returning customers are also likely to spend much more than new customers. As a result, a strong customer loyalty strategy is paramount to thrive in today’s ultra-competitive marketplace.

Is your sales team guilty of these customer relationship killers?

Once customers begin to use a product or service, they’re going to be anxious to see positive results. They may also have challenges and problems, and if they have nowhere to turn to get answers, because their salesperson is busy closing other deals, it leaves a bad impression. 

Everything seem great? Your feedback could be lying to you

If your customer feedback is consistently positive, you might want to consider that a problem.

This is how to prove you value customers

Want customers to understand how much you value them? Forget the generic thank-you, and do this instead.

3 ways mobile phones can boost customer loyalty

You have 47 opportunities a day to remind customers how great you are. Are you maximizing those opportunities?

How to destroy customer engagement in minutes

Here’s good news: A mistake can be the first step in building customer engagement.

Get 51% more purchases and visits, just by doing this …

You can never say “thank you” enough. New research proves it’s more powerful in the customer experience than most of us ever imagined.

Where have all the customers gone? Why loyalty stinks now

Customers fall in and out of love with companies almost as fast as teenage girls do. This is why loyalty is on the fritz.

5 steps to win love for (and responses to) your surveys

Customers don’t give feedback at the pace you’d like because surveys aren’t as easy as you think they are. It’s time to change that.

B2B relationships lack trust, loyalty: 3 ways to rebuild now

Many B2B customer relationships are at risk. Trust is low. Loyalty is waning. Fortunately, you can still win it.

3 must-haves for every customer experience

New initiatives, streamlined processes and rewards programs won’t impress customers if these smaller details aren’t on the mark.