How to get more customer feedback
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Customer Loyalty & Retention
Popular Customer Loyalty & Retention Articles
The 5 levels of customer commitment — and what really drives loyalty
Customer commitment could be compared to beauty — only skin deep. Fortunately, you can build a stronger relationship and loyalty from there.
The very best ways to win back former customers
Lost customers represent a huge area of opportunity. Former customers understand your product, and how it operates. Plus, they often left for reasons that are easily corrected.
The No. 1 reason why customers stay or leave
Customers are bombarded with more attractive offers all the time. They see better deals based on price, quality or service. Yet those are not the factors that cause them to switch from – or encourage them to stay with – …
17 of the nicest things you can say to customers
Good things happen when you give customers an outstanding experience. Just to name a few …
7 reasons to fire customers, and how to do it right
Most companies wouldn’t hold onto a bad, unprofitable business practice. So why would they hold onto bad, unprofitable customers?
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