7 small gestures that make big customer impressions
When it comes to creating great customer experiences, a little can go a long way.Click to continue
Customer Loyalty & Retention
Popular Customer Loyalty & Retention Articles
The No. 1 reason why customers stay or leave
Customers are bombarded with more attractive offers all the time. They see better deals based on price, quality or service. Yet those are not the factors that cause them to switch from – or encourage them to stay with – …
15 great ways to reward customers for their loyalty this year
Most customers come and go. Then there are those who are loyal to the end. They deserve to be rewarded, and we have a boatload of proven ideas on how to do that.
The 5 levels of customer commitment — and what really drives loyalty
Customer commitment could be compared to beauty — only skin deep. Fortunately, you can build a stronger relationship and loyalty from there.
Building ’emotional connections’ could be the most important thing you do this year
If you aren’t using emotional connections to build customer loyalty, you’re wasting time, according to new research.
8 customer expectations – and ways salespeople can exceed them
Most salespeople would agree with these two points: Customer loyalty is the key to long-term sales success, and exceeding customer expectations is the best way of achieving it.
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