Customer Experience News & Trends
Successful companies spend time with their customers beyond the initial purchasing transaction, providing value and building engagement and alignment. They continue…Click to continue
Customer commitment could be compared to beauty — only skin deep. Fortunately, you can build a stronger relationship and loyalty from there.
Customers are bombarded with more attractive offers all the time. They see better deals based on price, quality or service. Yet those are not the factors that cause them to switch from – or encourage them to stay with – …
Most customers come and go. Then there are those who are loyal to the end. They deserve to be rewarded, and we have a boatload of proven ideas on how to do that.
The life force of sales is a strong pipeline that’s flowing with prospective customers. Without a pipeline of prospects, it’s difficult to have long-term growth or proper short-term results. Creating one is a two-step process.
Surveying customers is a given in business. But few companies get feedback that’s truly useful. This guide can help you make the most of surveying.
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Michele's a journalist with decades of experience working for local and national… MORE
