4 things customers hate about service – and how you can be better
You work hard to deliver great customer experiences. Yet, most customers say service is getting worse. Here’s what they hate…Click to continue
Customer Loyalty & Retention
Popular Customer Loyalty & Retention Articles
The No. 1 reason why customers stay or leave
Customers are bombarded with more attractive offers all the time. They see better deals based on price, quality or service. Yet those are not the factors that cause them to switch from – or encourage them to stay with – …
The 5 levels of customer commitment — and what really drives loyalty
Customer commitment could be compared to beauty — only skin deep. Fortunately, you can build a stronger relationship and loyalty from there.
The very best ways to win back former customers
Lost customers represent a huge area of opportunity. Former customers understand your product, and how it operates. Plus, they often left for reasons that are easily corrected.
17 of the nicest things you can say to customers
Good things happen when you give customers an outstanding experience. Just to name a few …
Proven strategies to create long-term customer relationships, loyalty
Successful companies spend time with their customers beyond the initial purchasing transaction, providing value and building engagement and alignment. They continue to learn what their customers need after closing the initial sale.
More Customer Loyalty & Retention Articles
