Happy customers spread the word: Here’s how to help them do it
Almost 70% of customers who’ve had a positive customer experience would recommend you to others, according to research compiled by…Click to continue
Customer Loyalty & Retention
Popular Customer Loyalty & Retention Articles
The 5 levels of customer commitment — and what really drives loyalty
Customer commitment could be compared to beauty — only skin deep. Fortunately, you can build a stronger relationship and loyalty from there.
The very best ways to win back former customers
Lost customers represent a huge area of opportunity. Former customers understand your product, and how it operates. Plus, they often left for reasons that are easily corrected.
17 of the nicest things you can say to customers
Good things happen when you give customers an outstanding experience. Just to name a few …
8 customer expectations – and ways salespeople can exceed them
Most salespeople would agree with these two points: Customer loyalty is the key to long-term sales success, and exceeding customer expectations is the best way of achieving it.
7 reasons to fire customers, and how to do it right
Most companies wouldn’t hold onto a bad, unprofitable business practice. So why would they hold onto bad, unprofitable customers?
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