4 ways to wow your customers
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Customer Loyalty & Retention
Popular Customer Loyalty & Retention Articles
The No. 1 reason why customers stay or leave
Customers are bombarded with more attractive offers all the time. They see better deals based on price, quality or service. Yet those are not the factors that cause them to switch from – or encourage them to stay with – …
The 5 levels of customer commitment — and what really drives loyalty
Customer commitment could be compared to beauty — only skin deep. Fortunately, you can build a stronger relationship and loyalty from there.
The very best ways to win back former customers
Lost customers represent a huge area of opportunity. Former customers understand your product, and how it operates. Plus, they often left for reasons that are easily corrected.
15 great ways to reward customers for their loyalty this year
Most customers come and go. Then there are those who are loyal to the end. They deserve to be rewarded, and we have a boatload of proven ideas on how to do that.
7 small gestures that make big customer impressions
When it comes to creating great customer experiences, a little can go a long way.
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