Companies get customer feedback whether they want it or not. Now, since you have the feedback, you might as well…Click to continue
Customer Loyalty & Retention
Popular Customer Loyalty & Retention Articles
Most customers come and go. Then there are those who are loyal to the end. They deserve to be rewarded, and we have a boatload of proven ideas on how to do that.
Customers are bombarded with more attractive offers all the time. They see better deals based on price, quality or service. Yet those are not the factors that cause them to switch from – or encourage them to stay with – …
Customer commitment could be compared to beauty — only skin deep. Fortunately, you can build a stronger relationship and loyalty from there.
If you aren’t using emotional connections to build customer loyalty, you’re wasting time, according to new research.
Successful companies spend time with their customers beyond the initial purchasing transaction, providing value and building engagement and alignment. They continue to learn what their customers need after closing the initial sale.