5 signs a customer needs to go – and how to do it tactfully
Recognizing customers who need to go is usually easy. Deciding when – and how – to sever ties is a…Click to continue
Customer Loyalty & Retention
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Successful companies spend time with their customers beyond the initial purchasing transaction, providing value and building engagement and alignment. They continue to learn what their customers need after closing the initial sale.
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Most companies wouldn’t hold onto a bad, unprofitable business practice. So why would they hold onto bad, unprofitable customers?
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