Customer Experience News & Trends
Successful companies spend time with their customers beyond the initial purchasing transaction, providing value and building engagement and alignment. They continue…Click to continue
Customers are bombarded with more attractive offers all the time. They see better deals based on price, quality or service. Yet those are not the factors that cause them to switch from – or encourage them to stay with – …
Customer commitment could be compared to beauty — only skin deep. Fortunately, you can build a stronger relationship and loyalty from there.
Most customers come and go. Then there are those who are loyal to the end. They deserve to be rewarded, and we have a boatload of proven ideas on how to do that.
When it comes to creating great customer experiences, a little can go a long way.
The life force of sales is a strong pipeline that’s flowing with prospective customers. Without a pipeline of prospects, it’s difficult to have long-term growth or proper short-term results. Creating one is a two-step process.
More Customer Loyalty & Retention Articles
Christian’s work has been featured prominently in several Philadelphia-area newspapers, business publications… MORE
Michele's a journalist with decades of experience working for local and national… MORE
