Customer Experience News & Trends

Customer Experience

5 customer types come out of isolation: How to serve them

Pandemic-induced isolation forced new buying habits. Here are the five new customer types that emerged – and how you want…Click to continue

More Customer Experience Articles

5 Essential Strategies for Managing a Multi-Generational Workforce in Your Contact Center

Take a couple minutes today and simply look out onto the production floor of your contact center. Chances are pretty great that you are seeing a diverse group of people that span across several generations.  Read more!