Customer Experience News & Trends

Customer Experience

9 rules for dealing with difficult customers

Most customers are reasonable human beings who treat the companies with which they do business with dignity and respect. Then…Click to continue

More Customer Experience Articles

5 Essential Strategies for Managing a Multi-Generational Workforce in Your Contact Center

Take a couple minutes today and simply look out onto the production floor of your contact center. Chances are pretty great that you are seeing a diverse group of people that span across several generations.  Read more!