Customer Experience News & Trends

Customer Experience

Words that make the customer experience better

The less customers have to do, the more satisfied they’ll be – and some words and actions can make every…Click to continue

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5 Essential Strategies for Managing a Multi-Generational Workforce in Your Contact Center

Take a couple minutes today and simply look out onto the production floor of your contact center. Chances are pretty great that you are seeing a diverse group of people that span across several generations.  Read more!