United Airlines just gave the world a view of what really bad customer service looks (and can literally feel) like.…Click to continue
Popular Customer Experience Articles
Customer expectations are rising faster than steroid use in Major League Baseball (MLB) – and companies are responding even slower than the MLB. Wait much longer to meet customers’ new expectations and your company may see its reputation tarnished, too.
There are dozens of things you can say to customers that come across as condescending, flippant or tacky – things that will destroy the customer experience instantly. No matter how you communicate with customers, you want to avoid these words.
The customer experience, and everyone involved in making it happen, are all about to get their due. Are you ready to celebrate National Customer Service Week? We have ideas to pull it all together now.
When customers have a problem, you’d think that would be the main thing they cared about. But new research suggests one thing is more important.
Most companies don’t like to admit they’ve done something wrong. So their attempts to apologize and quickly rebuild customer relationships fall short.
5 Essential Strategies for Managing a Multi-Generational Workforce in Your Contact Center
Take a couple minutes today and simply look out onto the production floor of your contact center. Chances are pretty great that you are seeing a diverse group of people that span across several generations. Read more!