Customer Experience News & Trends

Customer Experience

Why customers don’t ask for help when they should

Remember that last disaster a customer brought to you? If only he’d asked for help sooner, you could’ve prevented it,…Click to continue

More Customer Experience Articles

5 Essential Strategies for Managing a Multi-Generational Workforce in Your Contact Center

Take a couple minutes today and simply look out onto the production floor of your contact center. Chances are pretty great that you are seeing a diverse group of people that span across several generations.  Read more!