Customer Experience News & Trends

Customer Experience

What really good service looks like (in the wake of really bad service)

United Airlines just gave the world a view of what really bad customer service looks (and can literally feel) like.…Click to continue

More Customer Experience Articles

5 Essential Strategies for Managing a Multi-Generational Workforce in Your Contact Center

Take a couple minutes today and simply look out onto the production floor of your contact center. Chances are pretty great that you are seeing a diverse group of people that span across several generations.  Read more!