11 ways to show customers love and gratitude
There’s no time like now to show customers love and gratitude. Here are 11 ways to make it special. Any…Click to continue
Customer Experience
Popular Customer Experience Articles
23 of the best things to say to an angry customer
An upset customer has your ear, and now he expects you to respond. What you say (or write) will make or break the experience. Do you know what to do?
7 deadly customer service sins
Customers only need one reason to get upset and walk away. Unfortunately, businesses provide them with a lot of these reasons.
The 11 best things to say to customers
Here’s the good news: For everything that can go wrong in a customer conversation, a whole lot more can go right.
22 things you should never say to customers
There are dozens of things you can say to customers that come across as condescending, flippant or tacky – things that will destroy the customer experience instantly. No matter how you communicate with customers, you want to avoid these words.
Tell customers they aren’t right – without saying, ‘You’re wrong’
A customer is convinced she’s right, and you know she’s not. What now?
More Customer Experience Articles
5 Essential Strategies for Managing a Multi-Generational Workforce in Your Contact Center
Take a couple minutes today and simply look out onto the production floor of your contact center. Chances are pretty great that you are seeing a diverse group of people that span across several generations. Read more!
