11 ways to show customers love and gratitude
There’s no time like now to show customers love and gratitude. Here are 11 ways to make it special. Any…Click to continue
Customer Experience News & Trends
There’s no time like now to show customers love and gratitude. Here are 11 ways to make it special. Any…Click to continue
An upset customer has your ear, and now he expects you to respond. What you say (or write) will make or break the experience. Do you know what to do?
Customers only need one reason to get upset and walk away. Unfortunately, businesses provide them with a lot of these reasons.
Here’s the good news: For everything that can go wrong in a customer conversation, a whole lot more can go right.
There are dozens of things you can say to customers that come across as condescending, flippant or tacky – things that will destroy the customer experience instantly. No matter how you communicate with customers, you want to avoid these words.
A customer is convinced she’s right, and you know she’s not. What now?
More Customer Experience Articles
Take a couple minutes today and simply look out onto the production floor of your contact center. Chances are pretty great that you are seeing a diverse group of people that span across several generations. Read more!
Michele's a journalist with decades of experience working for local and national… MORE
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