Customer Experience News & Trends

Customer Experience

5 customers you need to fire

Most customers are great. Some are OK. A few are tolerable. And even fewer need to go. Here are the…Click to continue

More Customer Experience Articles

5 Essential Strategies for Managing a Multi-Generational Workforce in Your Contact Center

Take a couple minutes today and simply look out onto the production floor of your contact center. Chances are pretty great that you are seeing a diverse group of people that span across several generations.  Read more!