Customer Experience News & Trends

Customer Experience

4 problems with loyalty plans – and how to make yours better

Customers probably flock to your loyalty program, then scatter when it comes time to use it. Here’s why customers don’t…Click to continue

More Customer Experience Articles

5 Essential Strategies for Managing a Multi-Generational Workforce in Your Contact Center

Take a couple minutes today and simply look out onto the production floor of your contact center. Chances are pretty great that you are seeing a diverse group of people that span across several generations.  Read more!