Customer Experience News & Trends

Customer Experience

4 powerful phrases for difficult conversation

You won’t always have the right words for customers. But if you have a few “power phrases” ready for potentially…Click to continue

More Customer Experience Articles

5 Essential Strategies for Managing a Multi-Generational Workforce in Your Contact Center

Take a couple minutes today and simply look out onto the production floor of your contact center. Chances are pretty great that you are seeing a diverse group of people that span across several generations.  Read more!