Customer Experience News & Trends

16 unbelievable sacrifices your employees will make for 10% raise

When employees are happier, customers tend to be happier. And the key to employee happiness is usually their wallets. So here are some colorful examples of just how badly employees want to make a little more money. 

How to use stories to captivate, convince and inspire customers

Nothing opens relationships or creates bonds with a customer faster than engaging stories. The most effective stories connect with the customer’s emotions and needs. They are told in a conversational speaking style, using short sentences and language that is easy to understand. 

17 of the nicest things you can say to customers

Good things happen when you give customers an outstanding experience. Just to name a few …

Customers don’t want to repeat themselves: 4 ways to improve your staff’s listening skills

Customers want to tell you what they need. But they don’t want to tell you twice.

4 bad habits Customer Service needs to kick

Most customer service operations are plagued by at least one bad habit that customers hate. Do you commit any of the following?

When customers want self-service — and when they don’t

If you’ve been pushing customers to self-service for most things — even if they seem to want it — you might want to reconsider that strategy.

The No. 1 question you must be able to answer for customers

If your salespeople can’t answer this question, prospects and customers may either demand the lowest price or buy from someone else.

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What to do when a customer hits on you

Customers building rapport with you is one thing. But outright flirting — or worse, sexual harassment — is another. Here’s what to do when customers go too far.

How to bridge the gap between what customers expect and what you deliver

You think you have the customer experience nailed, then BAM! Customers complain that you missed the mark by a mile. Why?

7 writing skills you’ll need to please customers

Get ready to write! Customers will increasingly type, not call, in the coming years.