Anyone who’s had a hand in the customer experience has heard an odd customer question or request – and managed…Click to continue
Popular Communications Articles
You need to persuade, comfort and even motivate customers every day you work with them. Choose the right words, and you can accomplish any of that and more.
There are dozens of things you can say to customers that come across as condescending, flippant or tacky – things that will destroy the customer experience instantly. No matter how you communicate with customers, you want to avoid these words.
You may only be able to make a first impression once, but every time you talk to customers you have the opportunity to make an even better impression. Here’s how.
Here’s the good news: For everything that can go wrong in a customer conversation, a whole lot more can go right.
Customers often expect more than you can do. Fortunately, it’s possible to manage their expectations, deliver what you can and keep them happy.