4 ways to improve how you listen to (and help) customers
Listen better, help better. It seems easy, yet listening – truly listening – can be difficult. Here’s help to listen…Click to continue
Communications
Popular Communications Articles
23 of the best things to say to an angry customer
An upset customer has your ear, and now he expects you to respond. What you say (or write) will make or break the experience. Do you know what to do?
The 11 best things to say to customers
Here’s the good news: For everything that can go wrong in a customer conversation, a whole lot more can go right.
How to manage customer expectations – even when they’re unreasonable
Customers often expect more than you can do. Fortunately, it’s possible to manage their expectations, deliver what you can and keep them happy.
7 writing skills you’ll need to please customers
Get ready to write! Customers will increasingly type, not call, in the coming years.
5 intelligent ways to handle irate customers
Irate customers can trigger some angst in the people trying to help them. When those volatile situations come your way, here are five clever strategies for handling them.
