10 of the most powerful words to use with customers
You need to persuade, comfort and even motivate customers every day. Choose the right words, and you can accomplish that…Click to continue
Communications
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There are dozens of things you can say to customers that come across as condescending, flippant or tacky – things that will destroy the customer experience instantly. No matter how you communicate with customers, you want to avoid these words.
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Here’s the good news: For everything that can go wrong in a customer conversation, a whole lot more can go right.
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An upset customer has your ear, and now he expects you to respond. What you say (or write) will make or break the experience. Do you know what to do?
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