When you want customers to remember your message, should you be clever?Click to continue
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There are dozens of things you can say to customers that come across as condescending, flippant or tacky – things that will destroy the customer experience instantly. No matter how you communicate with customers, you want to avoid these words.
Here’s the good news: For everything that can go wrong in a customer conversation, a whole lot more can go right.
If your salespeople can’t answer this question, prospects and customers may either demand the lowest price or buy from someone else.
Customers often expect more than you can do. Fortunately, it’s possible to manage their expectations, deliver what you can and keep them happy.
What you say to customers leaves a lasting impression of you and your company. That’s why it’s important to choose your words carefully.