Customer Experience News & Trends

Can you ever give too much praise?

When it comes to positive feedback, too much is never enough. Here’s research to prove it.

Not much has ever contradicted one 1925 study by Dr. Elizabeth Hurlock that found:

  • Students who were praised in front of others improved their scores by 71%
  • Students who were criticized in front of others improved by 19%, and
  • Students who were ignored improved by 5%.

Positive feedback will almost always have a bigger impact on employees and their success than things such as perks, incentives and bonuses.

To be more generous with praise, make these phrases part of your everyday conversations.

  • I like it when you…
  • Hey, you are really sharp, you…
  • I’m very proud of you for…
  • Thank you for…
  • That’s a great way of…

 

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