Agents’ eyes will glaze over, and the words they hear will likely lose their meaning when these buzzwords are used.
Whether you’re giving a presentation, training or sharing information in weekly meetings, avoid these phrases. A CareerBuilder survey found these buzzwords drive employees nuts and have little or no meaning anymore.
- Outside the box
- Low-hanging fruit
- Synergy
- Loop me in
- Best of breed
- Incentivize
- Mission critical
- Bring to the table
- Value added
- Elevator pitch
Better bet: Give it to your agents straight. If you avoid jargon you build credibility with agents and customers.
