Customer Experience News & Trends

Best ways to win when afternoon yawns set in

You’re tired, and you can’t afford to make a mistake when customers are calling. Here’s the top way to fight the afternoon yawns.

The old reliable cup of coffee works. Research in the Cochrane Library Journal found that drinking a cup of joe helped workers cut mistakes and stay alert.

If you aren’t a caffeine fan, and still face post-lunch sluggishness – as most call center pros do at one time or another – here are four other ways to stay alert:

  • Get outside. A few minutes of plain, fresh air can be a stimulant.
  • Chew gum (but not while talking to customers). Minty versions are known to wake up the senses.
  • Relax before bed. It leads to more restful sleep so afternoon sluggishness never sets in.
  • Eat the right stuff. Snack on nuts, fruit and protein sources such as peanut butter. Avoid sugary foods that give short term blasts of energy but lead to bigger crashes.

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