Customer Experience News & Trends

Time for you to use QR codes?

Keeping up with the latest tech craze can make you, well, crazy. But there’s a new one you might want to be familiar with, especially because the mobile tech boom is changing the way customers and clients use your organization’s products and services.

Making sure your website boosts business

The 1990s thinking: Put up a website and watch the customers roll in. The 2011 thinking: Well, it’s a bit more complicated.

Making sure social networking doesn’t backfire on you

Social networking’s become a popular sales and marketing tool, but that doesn’t mean everyone’s using it correctly. Used incorrectly, it could actually

Web ads: Worth the expense?

Web surfers my grumble about those ads scattered across their favorite Internet sites, but those same surfers tend to click on the ads, too. A new study shows that