Customer Experience News & Trends

37 Techniques to Achieve Excellent Customer Service

Excellent customer support is essential for any business. Many are turning to phone support as the most effective way for developing personalized and real-time connections and solutions for their customers. Download this eBook to find out to learn 37 techniques that will help you retain and engage your customers. Learn more! 

5 Tips for Hiring a Great Customer Support Team

The customer experience is one of the most important (if not THE most important) factors in business success. While every employee is responsible for customer service, and should take a customer-first approach, your customer service reps have the greatest amount of, and the most ongoing contact with your customers on a day-to-day basis. So the […] [MORE]

Which Comes First: The Contact Center Site Visit or the RFP?

At the end of the day, finding the best-fit partner for your outsourced contact center is paramount to success. Before you sign that contract, due diligence is required to make sure it’s the right fit. The contact center RFP is essential, of course, but the contact center site visit is invaluable. The question is, which […] [MORE]

Keep Them Coming Back: Your Guide to Building Customer Loyalty with Analytics

In this eBook, we provide the latest research on customer loyalty, along with a three-pronged approach for securing it. You’ll learn how to get better insights about your customers and win them over with laser-focused personalized marketing. Whether you have 10 customers or 10,000, this eBook will show you how to deepen customer engagement and […] [MORE]

Forbes Insights: Data Elevates the Customer Experience

Delivering exceptional customer experiences has become a key differentiator for top organizations today. Now you can see where your peers and competitors stand in the new Forbes Insights report Data Elevates the Customer Experience. This report is a comprehensive follow-up to an October 2015 preliminary pulse survey conducted among 105 executives of large global organizations. […] [MORE]

The Ultimate Guide to B2B Customer Support

Business to Business (B2B) customer support has evolved to become the most important aspect of customer experience. No longer seen as the money pit it once was, providing exceptional customer service can save money, increase efficiency, and contribute to long term growth. While the importance of customer support is undeniable, many B2B organizations still struggle with […] [MORE]

Building a Great Customer Support Site

Customers love self-service, and it’s a great way to reduce your support costs as well. One of the best things you can do is build a customer support site to provide customers the information they need and reduce your support costs at the same time. Although this can be an intimidating project we’ve put together […] [MORE]

The Essentials for CMOs – July 2017 Kit

The Essentials for CMOs – July 2017 Kit brings together the latest information, coverage of important developments, and expert commentary to help with your CMO related decisions. Learn more! 

The ROI of Customer Support

Business to business customer support is not the cost-center it was once seen to be. When done right, it can actually be your primary competitive differentiator and lead to increased revenue. Download our infographic to learn why customers leave a business and how to prevent customer churn. Learn more! 

The 6 Pieces Of Content Your Company Needs As Growth Fuel

This mini-guide will explain the six pieces of content your team needs to be successful as well as what each piece of content should include and how it should be used. Learn more!