Imagine if you never have to deal with another jerk in your contact center. One policy may make it a reality.
Handling jerks is one thing (see yesterday’s post). Eliminating them is another – even better – situation.
One company has virtually eliminated bad behavior in the office with its so-called “No A**hole Policy.”
The CEO at SuccessFactors worked with one too many jerks in his career. So when he started the San Mateo-based software company, he made a no-jerk rule – because one jerk can take the wind from others’ sails.
And to make sure employees across-the-board live by it, he has them sign off on a list of corporate principles, including “I will not be an a**hole.”
