“Thank you” is so passe, customers can’t tell you value their business when it’s said. So let them know every day with one of these hassle-free tactics.
Customers won’t take these courtesies for granted.
- Answer their calls personally. Assign someone to do it. Period.
- Return their e-mail within a day.
- Keep the customers’ best interests in mind. For instance, if a lower-priced option is better for them, suggest it.
- Keep promises. If you can’t deliver what you promised when you promised it, don’t surprise them. Let them know what to expect now.
- Keep problems to yourself. Customers aren’t interested that you’re short-staffed or facing issues. Don’t whine. Do what they need done.
- Eliminate surprises. Tell them good and bad news well in advance of the situation.
