Customers need to know someone is on their side when they contact your center. Here’s how agents can prove they are.
Agents can adjust a few words or phrases when talking to customers to show their enthusiasm and commitment to helping customers. The experts at Communication Briefings suggest saying:
- “I sure can!” instead of “I can.”
- “Absolutely,” instead of “Yes.”
- “I will find out,” instead of “I don’t know.”
- “Here’s what I will do,” instead of “I can’t …”
- “That’s exactly what we need,” instead of “That’ll work.”
