We all face awkward conversations with customers or co-workers at one time or another. Here’s how to handle them.
For some topics – say collections or a personal hygiene matter – the conversation needs to be tactful and productive, according to experts at Robert Half International.
- Take a few minutes. Avoid rushing into a tough conversation if you feel upset. Take five or 10 minutes to compose yourself.
- Time it right. Avoid having the conversation in front of others or when the customer or colleague is busy.
- Get all the facts. Ask a few questions to make sure you fully understand.
- Offer a solution. Even better, offer a few solutions so the other person has a choice and doesn’t feel forced into a corner.
