Customer Experience News & Trends

4 tips for handling awkward conversations

We all face awkward conversations with customers or co-workers at one time or another. Here’s how to handle them.

For some topics – say collections or a personal hygiene matter – the conversation needs to be tactful and productive, according to experts at Robert Half International.

  1. Take a few minutes. Avoid rushing into a tough conversation if you feel upset. Take five or 10 minutes to compose yourself.
  2. Time it right. Avoid having the conversation in front of others or when the customer or colleague is busy.
  3. Get all the facts. Ask a few questions to make sure you fully understand.
  4. Offer a solution. Even better, offer a few solutions so the other person has a choice and doesn’t feel forced into a corner.

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