Use these phrases, and you’ll calm angry customers in no time. There’s no exact recipe to make upset customers happy again, but these words – suggested by customer service expert Peggy Morrow – can get you off on the right foot:
- “Lets see what we can do about this.”
- “I’m sure I can help you in some way.”
- “The best way to get what you want in this case is to …”
- “In order to help with that, I need you to …”
- “This is what I can do to help in your situation …”
- “Here’s what has worked in situations like yours …”
