Customer Experience News & Trends

3 ways to make a good first impression on new customers

Get off on the right foot with new customers using these three proven techniques.

Once you’ve established it’s a first purchase, call, question or issue, make new customers feel even better about their choice to do business with you by:

  • Anticipating problems. Email customers a list of frequently asked questions and solutions to help them get acclimated.
  • Staying in touch. Touch base to make sure they’ve received the products, services or help they needed and find out if anything has changed.
  • Giving them choices. Let customers know all the different ways you can be reached – online, the phone, in social media, etc. – and the best times to get help.

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