Customer Experience News & Trends

3 ways to bring back more customers

Make new customers long-time customers with these three tips.

Customers expect you will:

  • Deliver on promises. As the adage goes, “Under promise, over deliver.” Tell them what you know you can do – and nothing more. Then keep them loyal with a little more.
  • Meet their needs. Always confirm what they need before trying to deliver it.
  • Value their business. Thank customers for something – their business, comments, concerns, purchase, time, etc. – every time you talk to them.

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