Make new customers long-time customers with these three tips.
Customers expect you will:
- Deliver on promises. As the adage goes, “Under promise, over deliver.” Tell them what you know you can do – and nothing more. Then keep them loyal with a little more.
- Meet their needs. Always confirm what they need before trying to deliver it.
- Value their business. Thank customers for something – their business, comments, concerns, purchase, time, etc. – every time you talk to them.
